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Placing Orders and FAQ
With a total of one employee, not quite.
Email LeicaNikon@Earthlink.net Phone 818-879-1968 Los Angeles
Grading Scale Return Policy Warranty on NEW Voigtlander TERMS of Sale
FREE US Shipping on NEW Voigtlander USA Orders over $200 placed through this site!
Don't be Mislead by the big New York Dealers "forgetting" to tell you their Grey Market Voigtlander goods don't have the Factory USA Warranty! Without access to parts and factory training, how are they going to fix something under their "warranty"?
Placing Orders
US Buyers: You may pay by:
CREDIT CARD by FAX form linked HERE using Visa, MasterCharge, or Discover
CREDIT CARD by MAIL, just mail in the Credit Card Order Form, mail authorization to charge your card along with your billing address and shipping address.
PAYPAL payments to Stephen@CameraQuest.com
BIDPAY to "Stephen Gandy"
MAIL Personal check, money order, or cashiers check made out to "Stephen Gandy"
WESTERN UNION to "Stephen Gandy"
ADD 8.25% Sales Tax ONLY if I ship within California
International Buyers: You may pay by:
CREDIT CARD by FAX form linked HERE using Visa, MasterCharge, or Discover
Due to fraud problems in the past, I do NOT take credit card orders from Malaysia, Singapore, Nigeria, Indonesia, or the former Republics of the Soviet Union -- sorry. I will accept Western Union payments.
PAYPAL payments to Stephen@CameraQuest.com
MAIL International Money Order in US Dollars made out to "Stephen Gandy"
BIDPAY to "Stephen Gandy"
WESTERN UNION to "Stephen Gandy"
Bank WIRE TRANSFERS possible for large orders only
CLICK HERE for Credit Card FAX Order Form Just fill out the printed form, or copy and paste the form into your Word Processor, then FAX. Another option if you have a scanner, is to make a 100 dpi jpg of the filled out form, and send email it.
FAX to 1-858-300-5095
Please Do NOT add a FAX cover.
This FAX number is exclusive to CameraQuest. Your FAX will be stored on a secure server.
Mailing Address
Stephen Gandy
1336 Moorpark Rd, Box 184
Thousand Oaks, CA 91360-5224 USA
(make sure you use write "Box 184" -- "PO Box" will go to the wrong address!)
SHIPPING INFO
Most Packages are Shipped within 3 Business Days of Payment
US Shipments: Standard CameraQuest shipping within the USA is USPS insured priority mail. Your postman will deliver the package. Average time to the East Coast from Los Angeles is 3 to 4 days. The minimum shipping / handling fee within the US is $8 for items smaller than a lens, $15 for one lens or one camera body, $20 for one camera body and up to four lenses. Once shipped by USPS, you should receive a USPS email with the tracking number which allows online tracking at USPS.com. USPS Express Mail and Fed Ex are both extra cost options. LIMITED TIME SPECIAL: Free shipping within the USA on NEW Voigtlander order over $200 placed through this site!
International Shipments: Effective January 1, 2007 standard CameraQuest international shipping to most international destinations is USPS Express Mail. Average delivery time to most locations internationally us 5 to 7 business days, usually less. Express mail provides tracking and fewer lost orders. Minimum Express Mail shipping for a lens adapter or similar items is $35. Express Mail shipping for a camera lens, or up to one camera body and two lenses (or equivalent), is $40. Your PHONE NUMBER is required for the package. Once shipped by USPS, you should receive a USPS email with the tracking number which allows online tracking at USPS.com. Fed Ex is required to some locations, $100 minimum.
Internationally Fed Ex at $125 minimum is required to some locations, including the Middle East, Mainland China, Indonesia, and South America. Most Fed Ex shipments arrive in 2 to 4 days, however any shipment can be delayed by customs. Your PHONE NUMBER is required for the package.
International customs duties, if applicable, are the responsibility of the buyer. The US does not charge VAT or duties on export items.
Prices are in US dollars only. California law requires 8.25% sales tax for shipments within California only.
Mistakes: If it can be made, I have probably already made it. If I haven't made it, my subconscious is undoubtedly searching for it and will make it. Nevertheless, I correct my mistakes as quickly as possible. I am not out to take advantage of you in some way. The world is too small a place for that.
Likewise, I will not honor the occasional pricing error which might turn up due to clerical errors. They are rare, but they can happen.
CameraQuest is a Cosina Voigtlander USA Distributor. New Voigtlander products are sold with the one year Voigtlander USA warranty. See Voigtlander USA Warranty Details. Used items do not have a warranty unless specifically advertised as such.
New -- Unused in the original factory box
Mint has next to no wear on item, but has (presumably) been used, almost the same as New
Mint- Still a very clean and beautiful piece, shows signs of very slight wear, usually very minor scratches or wear marks.
Excellent ++ Very clean, but a few more wear marks than Mint-. This is still a very nice camera or lens in collectible condition
Excellent + Shows slight wear, but item still taken care of and not abused
Excellent Item shows average wear, brassing. It has been used.
Very Good Items shows a lot of wear, usually brassing and lots of marks/scratches
All items, unless otherwise stated, are in good working order.
Optics are described separately from cosmetics. Sometimes you can have a worn lens with near mint glass, or a mint lens with damaged glass.
Working condition and defects, such as dents or engravings, are described separately.
Inevitably no one will agree with anyone ALL the time on grading. Please understand that although mistakes might occur, no intent is made to mislead. It's much easier and faster to do it right the first time than to disappoint customers. All items are in working condition unless otherwise stated.
Special Conditions such as engravings, dents, deep or large scratches, are described in addition to the above terms.
USED Cameras: Each item is inspected when it is listed in inventory, and again before it is shipped. Dealing with used cameras decades old, it is possible something can stop working between the time it was bought, and the time it is sold months later. Used cameras and lenses are checked to see that the controls work smoothly, the shutters work, the glass is clean and un-damaged, and that the meters work. Unless the camera is overhauled (it would be listed as such), the shutter speeds and meter calibrations are not checked on repair equipment. I do make sure the range of shutter speeds are accurate and changing at least to the eye, and that the meter is accurate to the f/16 sunny day rule (bright sunlight, the meter should show f/16 at 1/ASA shutter speed). The exception to this are cameras / lenses listed for sale with various defects. For all of that, if something is not right, we can try to work it out, or you may return it, see the return policy below.
USED ITEMS: I check all items before putting them out for sale, and also when I ship them out to make sure they are in working condition. I check used camera shutters and meters to make sure they are approximately accurate, i.e. I check them by eye to make sure the shutter works at all speeds, that each speed is definitely different from the next, and I make sure the meter gives the correct exposure outdoors. I do not check each camera shutter and meter on calibration equipment.
If you don't like what you have bought FOR ANY REASON, just return it within 10 days of receipt. You will get a refund of the purchase price less a 10% restocking fee providing the item is returned in the same condition as it was shipped. Let me know that you are returning the item to arrange tracking. See TERMS OF SALE for more details.
THE EXCEPTION to this policy are special order items ordered at your request, which are sold specifically without return or refund privileges. Such items are marked as such in the inventory section.
Home Camera Articles FOR SALE I Buy / Wants Repairs Books Adapters
Revised: May 14, 2008 . Copyright © 1996-2008 Stephen Gandy. All rights reserved. This means you may NOT copy and re-use the text or the pictures in ANY other internet or printed publication of ANY kind. Information in this document is subject to change without notice. Other products and companies referred to herein are trademarks or registered trademarks of their respective companies or mark holders.